Refund policy

Returns & Refunds

If you find that any item you have ordered is unsuitable, don't worry — we have a straightforward returns process.

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

How to return an item:

Contact us by email at sippijewellery@gmail.com within 14 days of receiving your order to let us know you'd like to return it. Please include your name and order number.

Carefully repack your order in the original packaging with all product tags intact. Include a note inside with your name and order number. Write your name on the back of the envelope.

Post the parcel back to us and obtain a free proof of posting receipt — we recommend using a tracked service. We cannot accept responsibility for items that fail to reach us or are insufficiently packaged.

Return postage is at the customer's own expense unless the item is faulty or was sent in error.

Refunds:

We are happy to refund all products returned in fully resalable condition — unworn and in original packaging. Once we receive and inspect your return, we will process your refund to your original payment method within 14 days.

If an item is not returned in fully resalable condition, we reserve the right to refuse a refund. In this case, return postage to you will also be at your expense.

Exemptions:

The following items cannot be returned: bespoke or custom-made pieces created specifically to your order; earrings and other pierced jewellery for hygiene reasons, unless faulty.

Faulty or damaged items:

If you receive a faulty or damaged item, please contact us within 30 days of receipt at sippijewellery@gmail.com and we will arrange a replacement or full refund including return postage.