Shipping policy
Sippi Shipping Policy
Where we ship
We ship to the United Kingdom and internationally. All orders are dispatched from the United Kingdom.
UK Delivery - Royal Mail
UK orders are sent via Royal Mail Tracked 48 or Tracked 24 depending on the service selected at checkout.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard (Tracked 48) | 2–3 working days | [INSERT PRICE] |
| Express (Tracked 24) | Next working day | [INSERT PRICE] |
Orders placed before 12pm on a working day are typically dispatched the same day. Orders placed after 12pm or on weekends and bank holidays will be dispatched the next working day.
You will receive a tracking number by email once your order has been dispatched.
International Delivery - DHL
International orders are sent via DHL Express or DHL Economy depending on destination and service selected at checkout.
| Service | Estimated Delivery | Cost |
|---|---|---|
| DHL Economy | 5–10 working days | [INSERT PRICE] |
| DHL Express | 2–4 working days | [INSERT PRICE] |
Delivery times are estimates and may vary depending on destination country and customs processing times. DHL will contact you directly with tracking information once your order has been dispatched.
Customs, duties and import taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs. We recommend checking your local customs regulations before placing an order.
Sippi is not responsible for delays caused by customs processing.
Order processing
All orders are subject to stock availability. We aim to dispatch all orders within 1–2 working days of receiving payment. During busy periods, including sales and new collection launches, processing times may be slightly longer. We will notify you if there is any significant delay to your order.
Tracking your order
Once your order has been dispatched you will receive an email confirmation containing your tracking number. UK orders can be tracked at royalmail.com. International orders can be tracked at dhl.com.
Lost or damaged orders
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at sippijewellery@gmail.com with your order number and we will investigate with the carrier on your behalf.
Please note that once an order has been handed to Royal Mail or DHL, Sippi cannot be held responsible for delays caused by the carrier. However we will always do our best to resolve any issues as quickly as possible.
Questions
For any shipping queries please contact us at sippijewellery@gmail.com or visit sippi.design.